Frequently Asked Questions

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Bitcoin ATM
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FAQs

A cryptocurrency ATM is a physical kiosk that allows users to buy or sell cryptocurrencies using cash or debit/credit cards.
Cryptocurrency ATMs connect to online exchanges to facilitate transactions. Users select the cryptocurrency they want to buy or sell, enter their wallet address, and complete the transaction by providing cash.
The most major cryptocurrencies available at ATMs include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Bitcoin Cash (BCH). Some ATMs support additional cryptocurrencies.
It depends on the operator and local regulations. Some ATMs require ID verification for transactions, while others offer anonymous transactions up to certain limits.
Generally, yes. However, it’s essential to use reputable ATMs located in secure places to avoid scams or theft.

Fees vary by ATM operator but typically include transaction fees (usually a percentage of the transaction amount) and sometimes flat fees.

Some two-way ATMs allow users to sell cryptocurrencies and withdraw cash. However, most ATMs are one-way, allowing only buying or selling of cryptocurrencies.

Limits vary by ATM and may depend on ID verification. Limits can range from a few hundred to several thousand dollars per transaction.
Limits may apply, such as daily or monthly transaction limits, but these vary between ATMs and operators.
Yes, you can use a cryptocurrency ATM without a smartphone by providing a wallet address manually or using a paper wallet.
Some ATMs offer anonymous transactions below a certain limit, while others require ID verification for all transactions.
Yes, Our transactions are usually completed instantly or within a few minutes, depending on network congestion.
One-way ATMs only allow buying or selling of cryptocurrencies, while two-way ATMs allow both buying and selling as well as cash withdrawals.
While all of our source code is publicly available, our software is licensed. Use of our software requires registration with our Operator Software Agreement, which also provides continued updates and ongoing support.
Almost any language is supported. If the language you’re looking for is not currently available, we have a handy translation tool that will allow you to translate the UI in 30-40 minutes. Here’s a list of all possible locales . Customers can select on the machine interface from the multiple languages you choose
We currently support Bitcoin, Ethereum, USDT (ERC-20 & TRC-20), USDC (ERC-20), Bitcoin Cash, Litecoin, Zcash, Monero, Dash, and Tron. We add additional cryptocurrencies based on operator demand and mobile wallet support
While we do not provide custom software services, our software’s source code is publicly available and we’d be happy to point you in the direction of a third-party development team familiar with our platform. However, we are not able to provide support for software versions.

Our CryptATM support team is here to help. Send us an email at [email protected] for a same-day response.
Please read through our detailed video Guides and FAQ pages before reaching out as most questions are answered within!